These Terms set out the basis on which we (Villar Scentral) will sell Products (as defined below) to you (the person placing the Order). These Terms apply to Store front sales, Orders placed by email and telephone Orders. These Terms are intended to apply to sales and to consumers. If you are acting in a business capacity, please contact us to discuss your requirements.
1.1 When the following words are used in these Terms, this is what they will mean:
1.1.1 Products: means scent machines, fragrance oils, scented candles, reed diffusers and other merchandise;
1.1.2 Order: means your order for the Products which is submitted by you in person, by email or by way of a telephone Order;
1.1.3 Bulk Purchase: means any order of five(5) and more units.
1.1.4 Terms: means the terms and conditions set out in this document; and
1.1.5 Website: means our website at www.villarscentral.com.
1.2 When we use the words “writing” or “written” in these Terms, this will include e -mail unless we say otherwise.
2 TERMS AND CONDITIONS
2.1 Please take time to read these Terms carefully as they affect your rights and liabilities under law. By placing any Order, you agree to be bound by these Terms.
3 OUR CONTRACT WITH YOU
3.1 When you submit an Order to us, this does not mean that we have accepted your Order. Our acceptance of your Order will take place as described in clause 3.2. If we are unable to supply you with the Product for example if the Product is out of stock, we will inform you of this and will not process the Order.
3.2 These Terms will become binding on you and us when we issue you with a written
acceptance of an Order.
3.3 We will assign an order number to the Order and inform you when we confirm the Order. Please quote the Order number in all subsequent correspondence with us relating to the Order.
3.4 We agree to sell products for the purpose of resale. For further information on how to make bulk purchases, please contact us.
3.5 We aim to show products on our website as accurately as possible, but they are for illustrative purposes only and so the Products you receive may look different. If there is anything unclear, or if you wish to obtain further information about the product, please contact us.
4 CHANGES TO YOUR ORDER
4.1 You may make a change to your Order at any time before we dispatch the Products. Where this results in a change in the total price of the Products, we will notify you of the amended price in writing. If the price is higher, you can choose to cancel the Order by informing us promptly in writing.
5 DELIVERY OF THE PRODUCTS
5.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products and your address. We currently deliver to addresses in Nigeria. Please allow extra time for deliveries to addresses outside Lagos.
Unfortunately orders for delivery overseas cannot be placed via email or telephone. If you would like to place an order to be delivered to an overseas address please contact us with your order requirements and delivery address, the sales team will come back to you with delivery charges and timings.
5.2 Our couriers normally deliver Monday to Friday, between 8.30am and 5.30pm.
Deliveries within Lagos will usually take 1 day. At busy periods dispatch and delivery outside Lagos may take longer than 3-5 working days but in any event will be within 30 days of your Order.
5.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
5.4 You own the Products once we have received payment in full and they have been delivered to you.
5.5 During periods of severe weather conditions (e.g. floods) all our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly.
However, we advise our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. But if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but
5.6 If you are not at home when the goods are delivered and no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collection of the products from a local depot. Please ensure that the delivery address you provide is correct. Goods that are returned to us will incur a further delivery charge.
5.7 If after a failed delivery you do not re -arrange delivery or collect products from a delivery depot, we will contact you for further instructions and may charge you f or any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
6. RETURN POLICY
6.1 You can return any goods to us within 20 days of purchase If you receive an item that is faulty or incorrect. We will replace the goods (subject to availability) or refund your payment at your option. Please note that we will not accept for change or refund, any sealed goods once they have been unsealed. For further information on how to return n an item to us, please contact us.
6.2 We reserve the right to deduct monies from refunds where the goods show signs of unreasonable use leading to diminished value.
6.3 When your Products are delivered please check the delivery carefully to ensure it is complete and no Products are damaged. In the event that your Order is visibly damaged, do not accept the Order and please return the Products to the courier.
6.4 If you have accepted the Product(s) and subsequently discover that they are damaged or Products are missing please contact us immediately,
6.5 If you receive Products which are damages or missing, you may be
entitled to a refund, price reduction or replacement. Where a replacement is not possible e.g. because the Product is no longer available then a refund will be offered. We will only accept returned Diffusers if they have defects such as computer error on the screen, when the keypads don’t work or when it not diffusing properly. If the customer opens the engine of the diffuser or if there is any sign of BREAKAGE caused by the customer, we will not accept the return.
6.6 Please note that for our third party courier company to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, we ask that you inform us as soon as possible following delivery of the Product(s) if there has been any damage.
6.7 We will make any refunds due to you as soon as possible.
If for any reason we are unable to supply a Product we will notify you and offer a similar Product as a replacement. If you do not wish to accept a replacement Product, you may cancel your Order.
8 PRICE AND PAYMENT
8.1 The price of the Products will be the price displayed in-store or notified to you by email or telephone when the Order is placed. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
8.2 We accept payment by debit card, credit card and Bank transfers. We will not dispatch the Products until we are in receipt of cleared funds.
8.3 Our stated prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
8.4 The prices for the Products exclude delivery charges, which will be added to the total amount due.
9 YOUR CANCELLATION RIGHTS
9.1 If you wish to cancel the Order please e-mail us at email@example.com or write to us at the address given below within 24-hours of placing the order.
9.2 Please note that if you choose to cancel the Order in accordance with clause 9.1 and the Products have already been dispatched to you, we will not be able to cancel your Order until the Products have been returned to us or collected by our courier and we have had an opportunity to inspect the returned Products. Please note that the return of the Products will be at your cost.
9.3 Once your Order has been cancelled, we will confirm this in writing to you and promptly provide you with a refund of the price paid for the Products.
10 OUR CANCELLATION RIGHTS
10.1 We reserve the right to cancel any Order for any reason by informing you in writing. If your Order is cancelled, we will contact you to let you know and will refund any money you have paid us in respect of the Order.
11 OUR LIABILITY TO YOU
11.1 If we are in breach of these Terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence for both of us at the time you make the Order. Our liability shall not include business losses such as loss of profits, loss of business or business interruption. In any event, our liability to you shall be limited to the value of the Order.
11.2 Other than as stated elsewhere in these Terms, all warranties, conditions and terms expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the Products are hereby excluded to the fullest extent permitted by law. Nothing in these Terms shall affect your statutory rights as a consumer.
You agree to indemnify, defend and hold harmless Villar Scentral, their directors, officers, employees, consultants, agents, and affiliates, from all third -party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your breach of these Terms and Conditions.
13 EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under these Terms that is caused by any circumstances beyond our reasonable control although we will take reasonable steps to minimize the impact of any such circumstances. And to the extent that such circumstances do occur and continue for a period of more than 2 8 days, either of us may cancel the Order by giving the other notice in writing.
14 HOW WE MAY USE YOUR PERSONAL INFORMATION
15. ALLERY/SENSITIVITY WARNING
15.1 Fragrances/Diffusers are potentially allergenic. We cannot be held responsible for any allergies or sensitivity or injury arising from the use of fragrances provided by Villar Scentral.
15.2 Please adhere to the safety precautions on the fragrance packaging.
15.3 Keep fragrance out of reach of children.
15.4 Do not use fragrance near people with respiratory diseases .
15.5 Do not bring fragrance in direct contact with the body.
15.6 Please read directions before using the diffusers
15.7 The fragrance is to be used with villar scentral products only.
Please be aware that fragrance is a flammable material. Always keep perfume/diffuser bottles and samples well away from any naked flame. We cannot be held responsible for any fire resulting from products we have supplied.
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via email or a contact form on the website.
18. OTHER IMPORTANT TERMS
18.1 We may transfer our rights and obligations under these Terms to another
organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
18.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.5 These terms and conditions are to be construed in accordance with the laws of Nigeria and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Nigerian courts.
19. INFORMATION ABOUT US AND HOW TO CONTACT US
+90 (538) 023-3731
Orhan Gazi Mahallesi, 1656, Sokak No:32 D:34D, 34538 Esenyurt / Istanbul, Turkey.
+234 (901) 257-7296
LENNOX MALL: Shop D19 Plot 2 and 3, Block A10 Admiralty Road, Lekki Phase 1, Lagos,
Company Registration Number: RC 153860 NIGERIA, 9250795087 TURKEY.
Terms and Conditions Updated August 2019.